Privacy Policy

1. Overview

This Privacy Policy explains how Recontiq collects, uses, stores, and discloses personal information when you visit our website, contact us, request a demonstration, or use our products and services.

We aim to handle personal information in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.

2. Information We Collect

• Contact and account information, such as your name, work email address, company name, role, and login details.
• Information you provide when you contact us, request a demonstration, subscribe, or seek support.
• Technical and usage information, such as IP address, browser type, device information, pages visited, and service activity.
• Financial, accounting, and business records submitted through Recontiq workflow tools, such as bank statements, transaction records, ledger information, and related files.
• Information received through integrations or service providers where you authorise or use those connections.

3. How We Use Information

• Provide, operate, secure, and support Recontiq products and services.
• Respond to enquiries, provide demonstrations, and communicate about accounts or service updates.
• Process files and records through extraction, classification, reconciliation, and related workflow tools.
• Monitor performance, troubleshoot issues, and improve the quality and usability of our services.
• Comply with legal obligations and protect our rights, users, and systems.

4. Financial and Client Data

Where you submit client, financial, or business records to Recontiq, we process that information on behalf of the relevant customer to provide the requested services. You are responsible for ensuring that you have authority to submit and process that information.

We do not sell personal information or identifiable client financial data. We handle submitted records only as reasonably necessary to provide, secure, support, and improve the services in accordance with this policy.

5. Connected Services and Bank Data

If you connect or use a banking, accounting, or other third-party service through Recontiq, we may receive and process information made available through that connection as authorised by you. This may include account details, transaction information, and related metadata.

Connected services are also subject to the relevant provider's terms and privacy practices. You should review those terms and disconnect an integration if you no longer want information to be received through it.

6. AI and Automated Processing

Some Recontiq features use artificial intelligence or automated methods to extract information, generate suggestions, classify transactions, or support reconciliation workflows. This may involve processing relevant submitted records through service providers that assist us in delivering those features.

We aim to minimise the information used for these purposes and apply reasonable safeguards. Automated outputs must be reviewed by users before they are relied upon. Where enabled, Recontiq may use firm rules, coding decisions, and corrections to improve suggestions within the relevant workflow.

7. Disclosure and Service Providers

We may disclose information to service providers and contractors that help us operate Recontiq, such as hosting, identity, analytics, support, communications, and technology providers. We may also disclose information where required or authorised by law, or where reasonably necessary to protect rights, safety, or security.

If you use an integration or connected service, relevant information may be shared with that service as authorised by you. Some providers may process information outside Australia, including in the United States and other jurisdictions in which a provider or its subcontractors operate. Where applicable, we take reasonable steps to select and manage providers appropriately. Contact us if you would like more information about current provider locations.

8. Storage, Security, and Data Incidents

We take reasonable steps to protect information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Safeguards may include access controls, encryption, logging, and separation of environments.

No method of internet transmission or electronic storage is completely secure. If you believe your account or information may be at risk, contact us promptly. If a data incident occurs, we will assess and respond to it and provide notifications where required by applicable law.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to support functionality, understand usage, and improve the website. You can control cookies through your browser settings, although disabling some cookies may affect functionality.

10. Marketing Communications

We may send service-related communications and, where permitted, information about Recontiq products or updates. You can opt out of marketing communications at any time by using the unsubscribe option in the message or contacting us. Service-related communications may still be sent where necessary.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, to provide the services, to meet legal obligations, or to resolve disputes. When information is no longer required, we take reasonable steps to delete or de-identify it.

Retention of customer records may also depend on the applicable service arrangement and the customer's own legal or professional record-keeping obligations.

12. Access, Correction, and Complaints

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete, or out of date, subject to applicable legal exceptions.

If you have a privacy concern or complaint, contact us using the details below. We will review the issue and respond within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this website with a revised date. Where changes are material, we will take reasonable steps to provide notice.

14. Contact

For privacy questions, requests, or complaints, contact Recontiq at [email protected].